At Competition Guru Publication Pvt.Ltd. , we strive to ensure that our customers are satisfied with their purchases. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for our products and services, including academic books, test series, current affairs materials, and online/offline courses.

By making a purchase with us, you agree to the terms outlined below.

1. General Conditions

1.1. Eligibility: Our return and refund policies apply only to products and services purchased directly from Competitive Guru Publications through our website or authorized channels.

1.2. Non-Returnable Items: Due to the nature of our products and services, certain items are non-returnable and non-refundable. These include:

• Digital products (e-books, PDFs, online courses, test series)
• Downloaded content
• Subscription services (e.g., current affairs updates)
• Gift cards or vouchers

1.3. Proof of Purchase: To process any return or refund request, you must provide proof of purchase, such as an order confirmation email, receipt, or invoice.

2. Return and Refund Policy for Physical Products

2.1. Return Window: If you are not satisfied with a physical product (e.g., printed books), you may request a return within 2 days of receiving the product. The product must be in its original condition, unused, and in its original packaging.

2.2. Return Process: To initiate a return, please contact our customer support team at [Email Address] with your order details. Once your return request is approved, you will receive instructions on how to return the product.

2.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

2.4. Refunds: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 3-5 business days. Shipping costs are non-refundable.

3. Refund Policy for Digital Products

3.1. No Refunds for Digital Products: All sales of digital products, including e-books, PDFs, online courses, and test series, are final. We do not offer refunds for digital products once they have been accessed, downloaded, or activated.

3.2. Technical Issues: If you experience technical issues with accessing or downloading a digital product, please contact our customer support team at +91 9650147614 We will work with you to resolve the issue, but refunds will not be provided for technical difficulties.

4. Cancellation and Refund Policy for Online/Offline Courses

4.1. Course Cancellation: If you wish to cancel your enrollment in an online or offline course, you must notify us at least 7 days before the course start date to be eligible for a refund.

4.2. Partial Refunds: If you cancel after the course has started, you may be eligible for a partial refund, depending on the amount of content accessed or sessions attended. Refunds for offline courses may be prorated based on the number of sessions attended.

4.3. Non-Refundable Courses: Some courses may be non-refundable due to the nature of the content or limited availability. This will be clearly stated on the course registration page.

5. Exchanges

5.1. Exchanges for Physical Products: If you receive a defective or incorrect product, you may request an exchange within 2 days of receiving the item. Please contact our customer support team at +91 9650147614to arrange the exchange.

5.2. Exchange Process: Once we receive the defective or incorrect product, we will send a replacement at no additional cost to you. If the replacement is unavailable, we will offer a full refund.

6. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at:

Competitive Guru Publications:

call: +91 9650147614